At With Energy, we are committed to delivering a consistent and reliable service for all our customers. If we have fallen short of your expectations, we apologise and appreciate you taking the time to let us know.
If you would like to discuss your concerns informally first, our team is available and ready to help. Speaking with us directly may allow us to resolve the matter promptly. You can contact us on 0333 8000 111.
Should you wish to proceed with a formal complaint, full details of our complaints process are available here.
You can also nominate someone to raise a complaint on your behalf. Just provide us with their name and contact details.
Your feedback is valuable to us and plays an important role in improving our service.
Note: We may share complaints with your housing association as part of service reviews. If you'd prefer your complaint remains confidential, please let us know and we will respect your privacy